Question 1

How good is the print quality?

Accepted Answer

Our ultra HD star maps boast incredible picture quality with ultra high levels of detail. We pride ourselves in offering the very best in print quality, second to none. We have the highest pixel density and accuracy in the industry, combined with vivid long lasting colours, guaranteed for 200 years. Our printers are used throughout the art industry and we guarantee the continued superb quality of our products or your money back.

Question 2

Are the star maps accurate?

Accepted Answer

Yes, our star maps are scientifically accurate and precise, thanks to our database consisting of many millions of stars. Each star map is individually rendered with millions of pixels, each pixel is accurate to within 1/100th of a mm. All maps are astronomically verified with NASA's Astronomical Data Centre star catalogue and the European Space Agency's database of stars to ensure our continued precision and accuracy.

Question 3

How do I make my star map poster?

Accepted Answer

You can create you personalised star map poster on our product page. On our product page simply choose you date, time and location and our astronomical software will create an incredibly accurate picture of the stars on your given information. You can personalise your star map further with different colours, constellations, gridlines and much more!

Question 4

How much do the star map posters cost?

Accepted Answer

Our personalised star maps come in 5 sizes all printed in house using our specialised printers and astrological software. - A4 21x 30cm (8.3×11.7 inch) £19.99 - Small 30x40cm (11.8×15.7 inch) £39.99 £24.99 - Medium 40x50cm (15.7×19.5 inch) £49.99 £29.99 - Large 50x70cm (19.6x.27.5 inch) £59.99 £37.99 - Extra Large 60x80cm (23.6x 35.4 inch) £79.99 £59.99 Postage is always FREE.

Question 5

How much is postage?

Accepted Answer

All postage is FREE & super quick (1-2 days) for orders within the UK. All orders including Royal Mail NEXT DAY Delivery is Dispatched at 3:30pm Daily. If you want to order any of our frames, we include it all in the price so you won't be hit with any hidden costs at checkout. Simple and easy.

Question 6

Why is there a time on my star map?

Accepted Answer

For our astronomical software to produce a star map, we must be supplied with a location, date and time. However, when placing your order, you are given the option whether or not you wish to have the time displayed on the printed star map. Therefore, you may see a time on your confirmation email even if you chose not to have a time displayed on the final print. If you are unsure, don't hesitate to contact us on our contact page (Live chat is the quickest option!)

Question 7

How big are the star map posters?

Accepted Answer

Our star maps come in 5 sizes all printed in house using our specialised printers and astrological software. - A4 21x 30cm (8.3×11.7 inch) £19.99 - Small 30x40cm (11.8×15.7 inch) £39.99 £25.99 - Medium 40x50cm (15.7×19.5 inch) £49.99 £29.99 - Large 50x70cm (19.6x.27.5 inch) £59.99 £37.99 - Extra Large 60x80cm (23.6x 35.4 inch) £79.99 £59.99 To make the most out of the high pixel density and star software we highly recommend purchasing a premium print option to ensure the highest quality.

Question 8

How good is the print quality?

Accepted Answer

Our ultra HD personalised star maps boast incredible picture quality with ultra high levels of detail. We pride ourselves in offering the very best in print quality, second to none. We have the highest pixel density and accuracy in the industry, combined with vivid long lasting colours, guaranteed for 200 years. Our printers are used throughout the art industry and we guarantee the continued superb quality of our products or your money back.

Question 9

Are the star maps accurate?

Accepted Answer

Yes, our star maps are scientifically accurate and precise, thanks to our database consisting of millions of stars. Each star map is individually rendered with millions of pixels, each pixel is accurate to within 1/100th of a mm. All maps are astronomically verified with NASA's Astronomical Data Centre star catalogue and the European Space Agency's database of stars to ensure our continued precision and accuracy.

Question 10

Do you sell picture frames?

Accepted Answer

Yes, we sell picture frames in 3 different colours White, natural wood and black. Our prices are different for each size as listed below. - A4 21x 30cm (8.3×11.7 inch) £14.99 - Small picture frame, suitable for our 30x40cm print £19.99 - Medium picture frame suitable for our 40x50cm print £24.99 - Large picture frame suitable for our 50x70cm poster £34.99 - Extra Large picture frame suitable for our 60x80cm poster £49.99 Includes Full fitting service and free postage.

Question 11

What are the adhesive strips?

Accepted Answer

Adhesive strips are used to hang your poster or framed poster to a wall securely and easily without the need for nails, screws or tools. Easy to follow instructions are included, the strips take just a few minutes to install and can be repositioned and freely moved without leaving marks or holes in your wall. All strips are made to measure so they will fit your framed print, or poster perfectly.

Question 12

What colours are available for my poster?

Accepted Answer

We offer a wide range of colours and customisations with 10 vivid colours to choose from and a choice of different background colours to mix and match. Take a look at our vivid colour range on our product page.

Question 13

Do you sell digital star maps, and at what size?

Accepted Answer

We have the ability to send any star digitally instantly, but the option is currently unavailable on the website. If you message us we would be more than happy to send your star map digitally. We can be contacted here on our contact page (Live chat is the quickest option!)

Question 14

Can I order more duplicate copies of my star map?

Accepted Answer

You can order multiple copies of the star map if you wish by creating duplicate orders. But if you would like a discounted rate you can contact us via our page here we can offer you a large discounted rate to reprint multiple copies of your order.

Question 15

Do you do special custom orders?

Accepted Answer

Our in-house team of artists and astronomers love custom orders. If your looking to create something unique for your business or event then let us know and our team of artist's will be able to help make your order extra special. Get in touch via our contact form and we will be happy to help make your star map extra special! alternatively you can email an admin specifically at the following email info@picturethestars.com

Question 16

Do you send physical receipts?

Accepted Answer

No, we do not send receipts physically, all our receipts are sent via email and can be printed from home if required. If you do not have a printer at home and require a receipt in the post, simply let us know via our Contact Form and we can send one with your package, no problem at all.

Question 17

How much is postage?

Accepted Answer

All postage is FREE & super quick (1-2 days) for orders within the UK. We don't charge our customers any hidden costs whatsoever. Special orders such as orders outside of the UK or next day delivery will incur additional costs in line with Royal Mail's pricing structure. If you want to order any of our frames, we include it all in the price so you won't be hit with any hidden costs at checkout. Simple and easy.

Question 18

How long does delivery take?

Accepted Answer

We offer free delivery on all orders. All orders are dispatched before 4pm daily. To ensure your order is sent same day please ensure you order before 3:30pm. Orders are shipped with Royal Mail 1st class delivery as standard. Sent within the UK – 1-2 working days

Question 19

is the packaging discrete?

Accepted Answer

Yes, all our packages are sent in plain packaging, any branding or details of the package are housed within. It's completely safe to send as a surprise as the packaging will not give it away. Furthermore we will not send any invoices or receipts via post, this is done via email instantly instead.

Question 20

What if my package is damaged?

Accepted Answer

In the unlikely event your package comes damaged we will replace it free of charge guaranteed. All our orders are shipped with the utmost care and sent in sturdy and secure packaging, If however you have received a faulty item please let us know via our Contact Form and we will assist you as soon as possible.

Question 21

Can I change my shipping address?

Accepted Answer

If you have entered an incorrect shipping address please get in contact with us as soon as possible and we can amend your new shipping address. To change your address, get in contact with us via our Contact Form and supply your order number and name.

Question 22

Do you send receipts?

Accepted Answer

We send our receipts via email, if you would like a printed receipt in your package please get in touch and we can supply one with your order free of charge.

Question 23

What payment methods do you have?

Accepted Answer

We accept payments via Apple Pay, Google Pay & Paypal. All major credit and debit cards, such as Visa, MasterCard, Maestro, American Express, JCB, Discover, Diners Club and Union Pay. All payments are managed and secured by Stripe using a secure SSL encryption to ensure your payment and sensitive information remains private and secure.

Question 24

Can I cancel my order?

Accepted Answer

If you have ordered and decided to cancel your order you can do so as long as the order has not been shipped or dispatched. If your order has been dispatched then you can always send the order back to us within 30 days for a full refund. If you are unhappy with it for any reason, simply get in contact with us via our Contact Form.

Question 25

Do you have any coupon codes?

Accepted Answer

We regularly post coupon codes on our social media pages such as Facebook and Instagram, so be sure to follow them for updates and the newest deals. Also email subscribers are sent unique regular coupons and discounts so ensure you sign up to our newsletter too!

Question 26

Do you sell gift vouchers?

Accepted Answer

Yes, you can order a package specific gift voucher or an amount specific voucher. If you would like the recipient to choose the details of the star map then why not give them a gift voucher, all gift vouchers are sent via email. To purchase a gift voucher send a message via our Contact Page, stating the amount or the package you would like to buy.

Question 27

Do you have bulk discounts?

Accepted Answer

If your looking to order in bulk then we can help, our team will ensure your order is placed as a priority. If your looking to customise your order with your own unique brand or idea then let our artists and junior astronomers know and we can make your order extra special and at a competitive rate. Get in touch via our contact form and we can sort something out, alternatively you can email our admin specifically at admin@picturethestars.com

Question 28

I don't see my confirmation email?

Accepted Answer

It is unusual to not receive a confirmation email straight away, it may be in your junk folder? Failing this please get in contact with us via our contact page and a member of our team will be in touch to resolve your query.

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Frequently Asked Questions

Popular questions

Product info

Delivery Questions

Payment info

How good is the print quality?

Are the star maps accurate?

How do I make my star map poster?

How much do the star map posters cost?

How much is postage?

Why is there a time on my star map?

Bestselling Collections

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Frequently Asked Questions

Popular questions

Product info

Delivery Questions

Payment info

How good is the print quality?

Are the star maps accurate?

How do I make my star map poster?

How much do the star map posters cost?

How much is postage?

Why is there a time on my star map?

Bestselling Collections

50,000+ STORIESCaptured FOREVER.

Why 50,000+ People Captured Their Stories Forever.

50,000+ STORIES
Captured FOREVER.